Refund and return policy
Last updated: 12.07.2024
1. introduction
Brazilian-Zouk.ch is committed to ensuring customer satisfaction with our dance events and services. This Refund and Return Policy outlines the terms and conditions for refunds and cancelations related to our events and merchandise.
2. event registrations
2.1 Cancellation by participants
Full refund: For cancellations made 30 days or more before the event date, the full amount will be refunded minus a small administration fee.
Partial refund: For cancellations made between 29 and 15 days before the event date, 50% of the amount will be refunded.
No refund: For cancellations made 14 days or less before the event date, no refund is possible.
2.2 Transfer of the registration
Participants can transfer their registration to another person free of charge up to 7 days before the event.
Transfer requests must be sent in writing to [E-Mail einfügen].
2.3 Cancellation of the event by the organizer
Should Brazilian-Zouk.ch cancel an event, all participants will receive a full refund of their registration fees.
We are not responsible for any additional costs (such as travel or accommodation costs).
3. return of goods
3.1 Return authorization
Goods must be returned within 14 days of purchase.
items must be unused, unworn and in their original packaging.
3.2 Return process
Contact us at [E-Mail einfügen] to initiate a return.
Send the item back to our specified address.
After receipt and verification, we will process your refund.
3.3 Refund method
Refunds will be paid out to the original payment method.
The processing time can take up to 10 working days.
4. gift vouchers
Gift vouchers are non-refundable, but can be transferred to another person.
Gift vouchers expire one year after the date of purchase.
5. exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptions may be made for:
- Medical emergencies (with supporting documents)
- Bereavement
- Unforeseen circumstances beyond the participant’s control
6. contact information
For questions or to request a refund, please contact us at:
Brazilian-Zouk.ch
E-mail: info@brazilian-zouk.ch
7 Amendments to this directive
We reserve the right to change this Refund and Return Policy at any time. Changes will take effect immediately upon publication on our website.